Privacy Policy

Effective Date: October 31, 2026 1. Introduction Welcome to R's Carwash Detailing. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, schedule an appointment, make a payment, or receive our services. This policy covers our automotive carwash and detailing business and any additional automotive appearance services we may offer in the future, including vinyl wrapping, paint protection film (PPF), and window tinting. Website: https://rcarwashdetailing.com Service Area: Castro Valley, California, and surrounding communities. 2. Information We Collect We may collect the following information when you interact with our business: Personal Contact Information Full name Phone number Email address Service or billing address Vehicle Information Vehicle year, make, and model Vehicle condition and requested services Photographs of scratches, stains, paint defects, or other vehicle concerns Relevant vehicle details provided during inspections and consultations Appointment and Transaction Information Requested services Appointment dates and locations Estimates, invoices, and payment history Communications, feedback, and service-related notes Website Information Our website and the services supporting it may automatically collect technical information such as IP addresses, browser types, device information, pages visited, and website interactions. We request only information reasonably related to operating our business and delivering our services. 3. How We Collect Information Information may be collected when you: Visit our website. Submit a contact or booking form. Schedule an appointment using our Calendly link on our website. Participate in a Google Meet vehicle consultation. Contact us by phone, email, or text message. Send pictures of your vehicle. Complete a purchase or payment through Square. Communicate with us through Google Business Profile or social media. We may also receive information from the third-party services you choose to use when interacting with our business. 4. How We Use Your Information We use customer information to: Respond to questions and service requests. Schedule and confirm appointments. Conduct vehicle consultations and inspections. Prepare estimates and service recommendations. Perform automotive detailing and related services. Process payments and issue receipts. Provide customer support and resolve service concerns. Maintain business and transaction records. Improve our services and customer experience. Comply with applicable legal obligations. We may request feedback or invite customers to leave honest reviews about their experiences. We will obtain any consent required by law before sending promotional marketing messages. 5. Scheduling, Consultations, and Payments R's Carwash Detailing uses third-party platforms to help operate our business. Calendly: Used to schedule appointments and manage booking information. Google Meet: Used for online vehicle consultations and service discussions. Square: Used for payment processing, invoices, and receipts. Durable: Used to operate and maintain our business website. These providers may process personal information according to their own privacy policies and applicable agreements. Payment card information entered directly into Square is handled through Square's payment systems. We do not require customers to provide complete payment card details through ordinary text messages or email. 6. Sharing Customer Information We may share information when reasonably necessary to operate our business, including with: Website hosting and technology providers. Appointment scheduling providers. Payment processors. Communications and customer-support services. Professional advisers or service providers assisting our business. Government authorities when legally required. We do not authorize unrelated third parties to use customer contact information for their own marketing without an appropriate legal basis or required permission. Any use of advertising or analytics technologies that involves sharing personal information will be disclosed and managed according to applicable privacy laws. 7. Vehicle Photography and Marketing We may take photographs or videos to document a vehicle's condition before, during, and after service. These images may help us assess existing damage, document completed work, and resolve customer concerns. We will obtain separate customer permission before publishing identifiable vehicle images for promotional purposes, including: Instagram Facebook Google Business Profile Our business website Advertising or promotional materials When appropriate, we will conceal license plates and other identifying details. Customers may decline promotional photography without losing access to our regular services. 8. Cookies and Website Tracking Our website and third-party website tools may use cookies or similar technologies to support website functionality, analyze traffic, and improve user experience. Depending on the features enabled, third-party tools may collect information about browsing activity and interactions with our website. Visitors can manage many cookies through their browser settings. Browser tracking preferences: Some browsers offer Do Not Track or Global Privacy Control signals. Our response to these signals depends on the website technologies in use and applicable legal requirements. Any legally required notices, consent options, or opt-out mechanisms will be provided where applicable. 9. Information Security We take reasonable steps to protect customer information from unauthorized access, misuse, loss, and disclosure. These steps may include using reputable service providers, restricting access to business records, and protecting accounts and devices. However, no website, electronic transmission, or storage system can be guaranteed completely secure. 10. How Long We Keep Information We retain customer information only as long as reasonably necessary for legitimate business purposes, including: Completing services and handling follow-up requests. Maintaining invoices and transaction records. Resolving disputes or customer concerns. Meeting legal, tax, accounting, and recordkeeping requirements. Retention periods depend on the type of information and the reason it was collected. When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it. 11. Your Privacy Choices and Rights Customers may contact R's Carwash Detailing to request: Access to personal information we maintain about them. Corrections to inaccurate information. Deletion of information when permitted by law. Information about how their data is used or shared. Removal from optional promotional communications. Some information may need to be retained for legitimate transactions, legal compliance, or other permitted purposes. California residents may have additional privacy rights under applicable state law, including rights relating to certain uses and disclosures of personal information. We will honor applicable privacy rights and will not unlawfully discriminate against individuals for exercising them. 12. Children's Privacy Our website and automotive services are intended for adult customers. We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it. 13. Third-Party Websites Our website may contain links to third-party websites, scheduling platforms, payment services, or social media pages. These external services maintain their own privacy practices. We encourage customers to review the privacy policies of any third-party platforms they use. 14. Changes to This Privacy Policy R's Carwash Detailing may update this Privacy Policy to reflect changes in our services, technologies, business operations, or applicable laws. When changes are made, we will update the effective date on this page. Material changes will be communicated through appropriate means when required by law. 15. Contact Us For questions about this Privacy Policy or requests concerning your personal information, please contact: R's Carwash Detailing Website: https://rcarwashdetailing.com Email: entityxf1@gmail.com Service Area: Castro Valley, California, and surrounding areas. We will review privacy-related inquiries and respond within a reasonable period or within the timeframe required by applicable law. R's Carwash Detailing Shine Different.