Terms of Service

Effective Date: 10/31/2026 Welcome to R's Carwash Detailing! We are committed to providing quality automotive cleaning and detailing services with honest communication, transparent pricing, and respect for our customers and their vehicles. Please review these Terms of Service before scheduling an appointment. 1. Services R's Carwash Detailing provides automotive cleaning, interior and exterior detailing, and other vehicle appearance services as listed on our website. Services may include paint decontamination, scratch reduction, and other specialized treatments when offered and agreed upon. The services included in each appointment will be based on the selected package or approved quote. We reserve the right to decline services that are unsafe, outside our capabilities, or unsuitable for a vehicle's condition. 2. Appointments and Scheduling Customers may schedule appointments through our website, online scheduling system, or by contacting us directly. Appointment availability is subject to confirmation. Service times are estimates and may vary depending on vehicle size, condition, and the work required. We will make reasonable efforts to arrive on time and notify customers of significant delays. Weather, unsafe working conditions, or equipment problems may require rescheduling. 3. Pricing and Estimates Our prices reflect the services offered, vehicle size, vehicle condition, and work required. Prices displayed on our website or Google Business Profile may be updated periodically. For services requiring a vehicle inspection, we will provide a price for the agreed work before beginning. Advertised prices and quotes will include applicable mandatory service charges, excluding taxes or government-imposed fees where legally permitted. Additional services, unexpected conditions, or changes to the agreed work will be discussed with the customer. We will not perform additional paid services or increase an agreed price without customer approval. 4. Price Changes R's Carwash Detailing reserves the right to change service pricing, packages, and available services periodically. Updated prices apply to future bookings and quotations. Previously confirmed prices will not be changed solely because our published prices have increased. If the vehicle's actual condition requires work beyond the agreed service, we will explain the issue and request approval for a revised quote before proceeding. Customers may decline additional work. 5. Payments and Deposits Payment is due upon completion of the service unless different payment arrangements have been agreed upon in advance. Payments may be processed using Square or other payment methods we make available. Some appointments may require an advance deposit to secure the booking. Any required deposit, its application toward the final price, and applicable cancellation or refund conditions will be disclosed before payment. Customers will receive a payment confirmation or receipt. 6. Cancellations and Rescheduling We kindly request at least 24 hours' notice when canceling or rescheduling an appointment. Customers should contact us as soon as possible if they are running late or cannot attend. Any applicable cancellation or no-show fees must be disclosed and accepted before the appointment is confirmed. If we must cancel a service, we will offer to reschedule or refund applicable prepaid amounts. 7. Vehicle Condition and Personal Belongings Customers should remove valuable personal items and important belongings before their appointment. Please notify us of pre-existing damage, fragile accessories, loose trim, damaged paint, aftermarket modifications, or other areas requiring special care. We may photograph existing vehicle conditions to document scratches, dents, damaged surfaces, and other relevant concerns. We will take reasonable care while working on your vehicle. Concerns involving possible damage caused during our services will be reviewed fairly and handled in accordance with applicable law. 8. Scratch Removal and Paint Correction Scratch-reduction results depend on scratch depth, paint condition, and the amount of clear coat available. Some scratches can be reduced or removed through polishing. Others may require professional paint repair or repainting. Complete scratch removal is not guaranteed. We will discuss realistic expectations and obtain customer approval before performing an agreed scratch-reduction service. If we determine that continuing the work may cause excessive paint damage, we may recommend an alternative repair or decline the service. 9. Cleaning Results and Limitations We strive to deliver excellent detailing results. However, certain stains, odors, water spots, scratches, oxidation, and other defects may not be completely removable through standard detailing. Results may vary based on the vehicle's age, condition, materials, and previous maintenance. We will communicate significant limitations when identified. 10. Additional Services Vehicles requiring excessive cleaning due to heavy pet hair, stains, contamination, or other challenging conditions may need additional work. Any optional additional services and their prices will be explained before the customer approves them. Customers are not obligated to purchase services beyond the originally agreed scope. 11. Customer Satisfaction Customer satisfaction is important to R's Carwash Detailing. If you have concerns about the quality of your completed service, please contact us as soon as possible, preferably within 48 hours. We will review your concern and, when appropriate, discuss a reasonable correction, refund, or other resolution. Any applicable legal rights and remedies remain unaffected by this policy. 12. Vehicle Photos and Videos We may take before-and-after photos or videos to document vehicle condition and completed work. We will obtain separate customer permission before using identifiable vehicle photos or videos for advertising, social media, or promotional purposes. We respect our customers' privacy and will not intentionally publish personal information without authorization. 13. Customer Responsibilities Customers are responsible for providing accurate vehicle and appointment information. For mobile services, customers must ensure that the agreed service location is accessible, lawful, and reasonably safe for the scheduled work. Customers should notify us before the appointment of any access restrictions or conditions that may interfere with service. We expect respectful communication between customers and service providers. 14. Updates to These Terms We may update these Terms of Service to reflect changes to our business operations, services, or applicable requirements. The effective date will be updated when changes are published. Material changes will apply prospectively, with additional notice or consent where required by law. 15. Contact Information If you have questions about our services, pricing, appointments, or these Terms of Service, please contact us. Business: R's Carwash Detailing Website: https://rcarwashdetailing.com Service Area: Castro Valley, California, and surrounding areas where service is available. R's Carwash Detailing Shine Different.